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NAME OF POST       

Virtual Care-Officer Customer Care (OCC) – Jaipur 2024

POST DATE APR-2024
DISCRIPTION 

This is requirement of  HDFC Bank Virtual Care-Officer Customer Care (OCC) in Sanghi Mansion, Jaipur, Rajasthan. Any Bachelor’s Degree candidate can apply this job. With Experience in exposure to banking preferable and 0 to 1 years exp.  Apply now click here .

Customer Care

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DISCLAMAIR:- The Requirment for All India Private Bank published in this Website is only for the immediate Information to the Examinees an does not to be a constitute to be a Legal Document. While all efforts have been made to make the Information available on this Website as Authentic as possible. We are not responsible for any In advertent Error that may have crept in the Requirment being published in this Website and for any loss to anybody or anything caused by any Shortcoming, Defect or Inaccuracy of the Information on this Website

Primary Responsibilities:

  • Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers.
  • To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently
  • To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported.
  • To ensure complete and accurate resolution within the defined TATs.
  • To ensure process compliance as per the set Audit and SQ guidelines.
  • Additional Responsibilities:
  • Maintenance of records / record keeping.
  • Keep self updated on the product/ process knowledge as per the training imparted by the Training / Supervisors/ Quality.
  • Shift Adherence
  • Nil Unscheduled offs
  • Appropriate attendance record updation
  • Nil Exception of ID maintenance
  • Adherence to Audit and compliance process as defined.

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