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Axis Phone Banking Officer Job Requirement in Mumbai Maharashtra (2024)

Description:-

This is Hiring of Axis Bank Retail Operations: Axis Phone Banking Officer job in Mumbai, Maharashtra, India. The who candidate are interested in this job must have Graduate/Post-Graduated Degree. Having 2 to 5 years of relevant experience. 

POST:-

Axis Phone Banking Officer- Mumbai

JOB WORK  :- A Phone Banking Officer provides customer support and assistance over the phone, handling inquiries, processing transactions, and resolving issues. They ensure a high level of service and maintain accurate records of interactions.

JOB DETAILS:-

POST-DATE 05/07/2024
 DESIGNATION Axis Phone Banking Officer
 LOCATION Mumbai, Maharashtra, India
 EXPERIENCE RANGE 2 to 5  years
 EMPLOYEE TYPE Permanent

 

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REQUIREMENT:-

RequirementDetails
Educational QualificationsGraduated/Post-Graduated Degree.
Experience0 to 2 years in banking operations
Key Performance IndicatorsStrong attention to detail, compliance orientation
Required SkillsExcellent Communication. Hard & Smart Working

Additional Details

InformationDetails
Group CompanyAxis Bank
Contract TypePermanent – Sales Vertical
TravelNot Required
VehicleNot Required

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Primary Responsibilities

RESPONSIBILITY DESCRIPTION
Form / Documentation CheckingEffectively resolving customer queries or complaints – at the first instance – with excellent customer satisfaction scores and minimum call handling time,
Delivering service with requisite courtesy and accuracy,
Demonstrating complete onus to customersďż˝ queries / problems,
Adhering to product and process requirements with nil errors,
Escalating customer issues to the right internal stakeholders,
Ensuring process efficiency and effectiveness,
Complying to service and sales guidelines
Achieving Call Quality targets and other key performance indicators,
Cross-sell / upsell products like loans, mortgages, priority / elite accounts, etc.

Additional Responsibilities

  • Any other task assigned by senior to from time to time.
  • Excellent Communication Skills

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Disclaimer

The Requirement for All India Private Bank published in this Website is only for the immediate Information to the Examinees and does not to be a constitute to be a Legal Document. While all efforts have been made to make the Information available on this Website as Authentic as possible. We are not responsible for any Inadvertent Error that may have crept in the Requirement being published in this Website and for any loss to anybody or anything caused by any Shortcoming, Defect or Inaccuracy of the Information on this Website.

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