NAME OF POST	Merchant Services-ME Relationship Officer – Retail RO – Rasipuram
POST DATE	APR-2024
DISCRIPTION	This is requirement of HDFC Bank Merchant Services – ME Relationship Officer in Rasipuram Tamil Nadu. They candidate are interested in this job should have Bachelor’s Degree in Commerce. with Basic product and Process training. Industry in Banking Preferred, Role Any, Years of experience 0 to 3.  Apply now click here .

Merchant Services

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Primary Responsibilities:

• Relationship Officer will be responsible for ensuring engagement & Visitation of all Retail portfolio merchants assigned.
• Relationship Officer will be responsible for portfolio enhancement entailing activation, win-back of volume share from competition
• maintaining complete volume share for both POS & UPI, upselling Soundbox / POS etc. & cross-sell.
• Retail Relationship Officer must ensure EMI enablement and activation in all Merchants into EMI business segments like electronics, mobile etc.
• To achieve Merchant Acquiring product & Cross-sell targets as Defined by management month on month.
• To source Merchant Acquiring products (POS, Soundbox, SmartHub etc.) from the portfolio
• Basis expansions by the existing merchants (New outlet/New business line), self-employed segments, existing customer leads.
• To create an additional income line & eventually make the merchants more profitable to business, Relationship Officer must ensure increased cross-sell penetration inportfolio merchants basis benchmark
• Relationship Officer must ensure daily login to Sales Automation Software (Vymo/CRM) & ensure calling out to customers for cross-sell, Portfolio enhancement, Visit updates etc
• The Relationship Officer will be responsible for ensuring 100% leads & databases (CRM, Vymo) are actioned and updated within Turn Around Time.
• Relationship Officer must ensure all documents are checked in Originals, including KYC. Sign OSV after checking the originals only.
• Visit the customer’s premises to pick up documents as per policy requirement and Login the file (submission of file / application to CPA or SM, ADM, RM, PB in the branch).
• Relationship Officer will ensure quality business sourcing as per defined norms & ensure all sales processes are adhered to.

• Additional Responsibilities:
• Cross Sell – CC , CASA , Asset, TPP etc.

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