NAME OF POST	Virtual Care-Officer Customer Care (OCC) – Jaipur 2024
POST DATE	APR-2024
DISCRIPTION	This is requirement of  HDFC Bank Virtual Care-Officer Customer Care (OCC) in Sanghi Mansion, Jaipur, Rajasthan. Any Bachelor’s Degree candidate can apply this job. With Experience in exposure to banking preferable and 0 to 1 years exp.  Apply now click here .

Customer Care

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Primary Responsibilities:

• Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers.
• To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently
• To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported.
• To ensure complete and accurate resolution within the defined TATs.
• To ensure process compliance as per the set Audit and SQ guidelines.

• Additional Responsibilities:
• Maintenance of records / record keeping.
• Keep self updated on the product/ process knowledge as per the training imparted by the Training / Supervisors/ Quality.
• Shift Adherence
• Nil Unscheduled offs
• Appropriate attendance record updation
• Nil Exception of ID maintenance
• Adherence to Audit and compliance process as defined.

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