HDFC BANK BRAN KOLKATA |
| COMPANY NAME | HDFC Bank Limited |
| SALARY | |
| POST DATE DESIGNATION | FEB-21-2024 Merchant Services-ME Relationship Officer – Key RO |
| POST | ME Sales |
| JOB ROLE | Permanent-Sales Vertical |
| JOB LOCATION | Kakurgachi, Kolkata, West Bengal |
| APPLY DATE | |
| APPLY LAST DATE | |
| CONTRACT TYPE | Permanent |
| PAYROLL | As per industry norms and labour laws |
| MIN. QUALIFICATION | Bachelor’s Degree, Master’s Degree |
| EXTRA SKILL | Honesty & integrity Inter personal skill Time / Team Management Good communication skill Go getter attitude Excellent hold on MS Office and MS Access (Preferable) |
| OTHER SKILL | Basic computer and mobile applications knowledge. |
| REQUIRED KNOWLEDGE | Good communication and interpersonal skills, Time management, disciplined sales approach |
| WORK EXPRIENCE | 0 to 3 YEARS |
| TRAVEL REQUIRED( VICHLE) | 2 wheeler preferred |
| SELECTION PATTORN | FORM, EXAM, INTERVIEW, SELECTION |
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Primary Responsibilities:
- Relationship Officer will be responsible for ensuring engagement & Visitation of all Key portfolio merchants assigned.
- Relationship Officer will be responsible for portfolio enhancement entailing activation, win-back of volume share from competition maintaining complete volume share for both POS & UPI, upselling Sound box / POS etc. & cross-sell.
- Key Relationship Officer must ensure EMI enablement and activation in all Merchants into EMI business segments like electronics, mobile etc.
- To achieve Merchant Acquiring product & Cross-sell targets as Defined by management month on month.
- To source Merchant Acquiring products (POS, Soundbox, SmartHub etc) ) from the portfolio basis expansions by the existing merchant (New outlet/New business line), self-employed segments, existing customer leads.
- To create an additional income line & eventually make the merchants more profitable to business,
- Relationship Officer must ensure increased cross-sell penetration in portfolio merchants basis benchmarks defined by management.
- Relationship Officer must ensure daily login to Sales Automation Software (Vymo/CRM) & ensure calling out to customers for cross-sell, Portfolio enhancement, Visit updates etc.
- The Relationship Officer will be responsible for ensuring 100% leads & databases (CRM, Vymo) are actioned and updated within Turn Around Time.
- Relationship Officer must ensure all documents are checked in Originals, including KYC. Sign OSV after checking the originals only.
- Visit the customer’s premises to pick up documents as per policy requirement and Login the file (submission of file / application to CPA or SM, ADM, RM, PB in the branch).
- Relationship Officer will ensure quality business sourcing as per defined norms & ensure all sales processes are adhered to.
Additional Responsibilities:
- Cross Sell – CC , CASA , Asset, TPP etc.
- Educational qualifications preferred