Senior Sales Manager |
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Primary Responsibilities:
- Leading and coaching a team of acquisition Managers who are responsible for acquiring new customers for liabilities products and generating fee income
- Ensuring that the acquisition process is followed and that the market coverage is optimal
- Activating customers on digital platforms and driving transactions to meet the assigned targets
- Providing and updating product knowledge to the team members and ensuring that they are aware of the latest product features and benefits
- resolving customer queries in a timely and satisfactory manner
- Maintaining adequate staffing levels in the branch and reducing team attrition
- Managing customer-centric operations and ensuring customer satisfaction by achieving delivery and service quality standards
- Recommending process changes to improve service efficiency and quality across the branch network
- Conducting regular activities in the catchment area to attract high-quality, high-net-worth customers and increase the visibility of IDFC First Bank
- Working on key central initiatives and seeking referrals from existing customers
- Collaborating with other team members and support functions to provide comprehensive products and service solutions to customers
- Additional Responsibilities:
- Any other task assigned by seniors to from time to time.
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