Relationship Manager |
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Primary Responsibilities:
- Deepen existing portfolio to ensure customer stickiness.
- Ensure accurate and timely maintenance of desired amounts in acquired accounts and update salary.
- Periodically plan review of the under-performing customers and draw an action plan for improvement.
- Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities.
- Ensure effective Customer Relationship Management for efficient servicing and best in-class service.
- Drive corporate engagement activities to acquire and engage corporate clients.
- Gather latest Market intelligence and track and benchmark against best practices in competitor Banks.
- Ensure full awareness of all the policies and procedures issued in relation to products / KYC / AML
- Evaluate the growth strategy based on competitor analysis and feedback from different Channels/Customers.
- Recommend process changes to improve service efficiency and quality across the branch network.
- Manage a team of Relationship Officers, taking responsibility of their development and attrition.
- Demonstrate ability in sales planning and conceptualize promotions and marketing initiatives.
- Additional Responsibilities:
- Any other task assigned by senior to complete time to time.
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