IDFC FIRST Bank Customer Service Job in Hyderabad Telangana India 2024
Customer Service Executive-Retail Liabilities
Description
This is Hiring of IDFC FIRST Bank Customer Service Executive-Retail Liabilities Inbound in Hyderabad Telangana, India. The candidate who are interested in this job must have Any Graduated Degree. Having more than 0-2 years of relevant experience in customer Service.
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Job Details
| Designation | Customer Service Executive-Retail Liabilities |
|---|---|
| Office Location | Hyderabad Telangana India |
| Employee Type | Permanent |
| Experience Range | 0- 2 years |
| Posted On | May 15 2024 |
Requirements
| Requirement | Details |
|---|---|
| Educational Qualifications | Any Graduated Degree. |
| Experience | 0 to 2 years in banking operations |
| Key Performance Indicators | Strong attention to detail, compliance orientation |
| Required Skills | Excellent Communication. Hard & Smart Working |
Additional Details
| Information | Details |
|---|---|
| Group Company | IDFC FIRST Bank |
| Contract Type | Permanent – Sales Vertical |
| Travel | Not Required |
| Vehicle | Not Required |
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Primary Responsibilities
| Responsibility | Description |
|---|---|
| Form / Documentation Checking | Will be required to provide excellent customer service and to promote customer centricity in the organization by improving customer service experience, engaging customers, and facilitating organic growth. Take ownership of customers issues and follow problems through to resolution. Set a clear mission of enhancing Service quality and deploy strategies focused on that mission by keeping ahead of industry’s developments and apply best practices to areas of improvement. Develop service procedures, policies, and standards. Analyse MIS and enhance productivity and keep accurate records and document customer service actions and discussions. Recruit, mentor and develop customer service resources and nurture an environment where they can excel through encouragement and empowerment. Adhere to and manage the approved budget. Maintain an orderly workflow according to priorities. Control resources and utilize assets to achieve qualitative and quantitative targets. The goal is to enhance Service quality and the level of Customer focus in the organization. Also, manage employee morale and engagement levels so that Capital First can provide best in class service to its customers to increase Customer satisfaction, loyalty, and retention. Monitor Twitter, Facebook & other relevant sites and actively participate in discussions across communities, social networks & blogs. Explore business opportunities and faster resolution time with appropriate close looping. Liaising with various stakeholders in the organization to ensure that customer complaints are resolved quickly and effectively. Improving brand image on complaints and grievance handling mechanism. |
Additional Responsibilities
- Excellent communication skills.
- Any others task assigned by senior from time to time.
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Disclaimer
The Requirement for All India Private Bank published in this Website is only for the immediate Information to the Examinees and does not to be a constitute to be a Legal Document. While all efforts have been made to make the Information available on this Website as Authentic as possible. We are not responsible for any Inadvertent Error that may have crept in the Requirement being published in this Website and for any loss to anybody or anything caused by any Shortcoming, Defect or Inaccuracy of the Information on this Website.
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