Digital Experience Manager |
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Primary Responsibilities:
- Develop the operating plan for the UI/UX team and set goals and KPI’s.
- Create storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas.
- Develop visualisation of screens within a prototype framework and maintain documentation regarding style guidelines.
- Design well thought-out user experience flows.
- Report key performance indicators to the senior management.
- Manage UI/UX support of multiple products in coordination with Product Manager.
- Build page navigation buttons and search fields.
- Identify and troubleshoot UX problems.
- Adhere to the standards set by the bank and ensure consistency.
- Act as the point of contact for the software development team, to ensure understanding of the product design and expected behaviour.
- Coordinate, facilitate and execute user testing for both, to gather feedback & to better update designs.
- Capture and share best-practice knowledge among the team.
- Facilitate employee training sessions on UI/UX designs, flows etc…
- Stay abreast with global market trends and competitor strategies in key markets.
- Leverage in-house synergies through collaboration with internal stakeholders.
- Create an environment that promotes collaborative learning and collective ownership of responsibilities.
- Attract and retain best-in-class talent for key roles in their reporting structure.
- Key Success Metrics: Portfolio Quality.
- Additional Responsibilities:
- Any task assigned by senior to complete time to time.
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