Production Engineer |
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Primary Responsibilities:
- Ensure the application is up and running to support daily operation activities across Branches, BC partners and head offices.
- Timely resolution of L2/L3 issues to avoid any financial transactions issue.
- Build and maintain relationships with all IT units to ensure that IT-delivered services and end-user productivity goals are understood and exceeded.
- Manage the L0/L1 team for further betterment by Arrange KT sessions and Guide the team to work collaboratively.
- Contribute to problem solutioning, change, release, knowledge and ensure BCP/DR activities are planned and conducted.
- Get periodic feedback from various stakeholders for further improvements and Guidelines.
- Ensure to do the EOD of Br.Net Application as per the team Roster Plan.
- The desired candidate must have worked as a L1/L2/L3 Support.
- Must have a strong knowledge of LMS.
- Must have strong lending/digital lending experience in support.
- Must have deep knowledge of oracle/SQL and server-side technology/architecture.
- Must have minimum relevant experience of 3 to 7 years.
- Additional Responsibilities:
- Any other task assigned by seniors to from time to time.
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