Senior Sales Manager |
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Primary Responsibilities:
- Mentoring a team of Acquisition Managers.
- Identifying prospects for acquisition of potential customers for assets products thus generating fee-based revenues.
- Ensuring Sales Acquisition Process is followed including market coverage.
- Activating Clients on digital platforms, transactions, thereby responsible for building account float and meeting assigned targets.
- Imparting & refreshing product knowledge to team members, ensure complete updated product awareness within the team.
- Responsible of timely resolution of customer queries.
- Ensuring right level of staffing in the branch.
- Maintaining low team attrition.
- Managing customer centric operations and ensuring customer satisfaction by achieving delivery & service quality norms.
- Recommend process changes in order to improve service efficiency and quality across the branch network.
- Monitor the growth and execution as per the defined business plan.
- Additional Responsibilities:
- Regularly conducting activities in the catchment to acquire good quality, HNI customers and build a strong visibility for IDFC First Bank.
- Working on Key Central Initiatives and seeking regular referrals from existing customer.
- Collaborating with other team members and support functions to provide products and service offerings to customers.
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