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Primary Responsibilities:
- Own the P&L for the branch and direct all operational aspects including distribution operations, customer service, administration and sales.
- Assess local market conditions and identify current and prospective sales opportunities.
- Responsible for achieving overall product targets – CASA, Investments, Insurance, Trade Services and TD & managing group business products like Business Banking products & other Assets products (Home Loan, LAP etc.)
- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.
- Adhere to high ethical standards and comply with all regulations/applicable laws.
- Network to improve the presence and reputation of the branch and company.
- Stay abreast of competing markets and provide reports on market movement and penetration.
- Establish the Bank and the brand in the catchment area.
- Responsible for achieving overall branch targets and ensuring branch profitability.
- Cultivate relationships with individual and corporate customers.
- Spearhead manpower planning, recruitment and training processes for both on-roll and off-roll employees to ensure high performing talent across levels.
- Bring out the best of branch personnel by providing training, coaching, development, and guidance.
- Evaluate the feasibility of new initiatives in offering, channel & process point of view and ensure its implementation to improve overall operational efficiency.
- Collaborate with other branch departments and functions to provide products and service offerings to the customer.
- Additional Responsibilities:
- Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance and integrity.
- Create environment for team to focus on automation and digital enablement to fulfil customer’s needs holistically.
- Attract & retain best-in class talent to meet Bank’s rapid growth targets.
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