NAME OF POST	Manager-Service Quality & Process Excellence Karnataka 2024
POST DATE	APR-2024
DISCRIPTION	This is Hiring manager-service Quality and Process Excellence Sales & Relationship Management-Retail Banking. They candidate are interested in this job must have Any Graduate/Post-Graduate apply this job. . Apply now click here .

Manager Service Quality

 

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Primary Responsibilities:

• Ensure the quality of customer service.
• Review readiness for the new product / process launches while focusing on new branches.
• Testing processes/ controls for processes to ensure adherence to all internal and external audit guidelines.
• Review consistency in practices to enable uniform and seamless operations.
• Review branch and dorm premises – branding and upkeep.
• Lead follow-up and closure of audit / risk issues.
• Focus on regulatory compliances applicable to branches.
• Special assignments to ensure customer delight is maintained at each touchpoint by providing best in-class service.
• Ensure high levels of operational efficiencies are achieved within reasonable costs.
• Support identification of defects and opportunities across customer journeys and provide recommendations for improvement.
• Support digital transformation and other transformation programs.
• Regular visits to every branch at least once in six months (to be reviewed within a year).
• Interacting with customers directly to gather feedback and leveraging their input to suggest changes in processes.
• Regularly attend center meetings to contribute to strategic planning and tactical initiatives.
• Visit delinquent customers to mitigate losses.

• Additional Responsibilities:
• Any other task assigned by senior to complete time to time.

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