Branch Manager |
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Primary Responsibilities:
- Responsible for day-to-day operations and administration of the Branch, ensuring strict compliance with Bank’s policies and procedures.
- Ensuring the best-in-class customer service.
- Manage and complete branch audit by external auditors.
- Resolution of customer issues and queries in a timely manner to ensure customer satisfaction and support the Branch to do the same.
- Make action plan and strategize to get profit through branch operations and cross sell.
- Keep up to date with product to provide suitable advice to the customers.
- Ensure smooth functioning of the branch and follow banking norms.
- Responsible for closing all the observations in the audit report.
- Monitor the branch sales targets and strategize to acquire new accounts and expand existing accounts by offering various financial products and services to the customer.
- Additional Responsibilities:
- Ensure manpower planning, recruitment and training processes for both on-roll and off-roll employees to ensure high performing talent across levels.
- Bring out the best of branch’s personnel by providing training, coaching, development, and guidance.
- Evaluate the feasibility of new initiatives in offering, channel & process point of view and ensure its
- implementation to improve overall operational efficiency.
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