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IDFC FIRST Bank Branch Operations Job Vacancy in Odisha India (July 2024)

Description:-

This is Hiring of IDFC FIRST Bank Branch Operations & Service Manager job in Odisha, India. The who candidate are interested in this job must have Graduation: Bachelor’s in Engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Management.

POST:-

Branch Operations – Odisha

JOB WORK  :-  A branch operations job role typically involves overseeing daily operations, managing staff, ensuring compliance with policies, and optimizing efficiency within a specific branch or location of a company or organization. Key responsibilities often include customer service management, financial transactions oversight, and coordinating with central operations for seamless functioning.

JOB DETAILS:-

POST-DATE 26/07/2024
 DESIGNATION Branch Operations & Service Manager
 LOCATION Odisha, India
 EXPERIENCE RANGE 3 to 4 years
 EMPLOYEE TYPE Permanent

 

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REQUIREMENT:-

RequirementDetails
Educational QualificationsAny Graduated Degree
Experience0 to 2 years in banking operations
Key Performance IndicatorsStrong attention to detail, compliance orientation
Required SkillsExcellent Communication. Hard & Smart Working

Additional Details

InformationDetails
Group CompanyIDFC FIRST Bank
Contract TypePermanent – Sales Vertical
TravelNot Required
VehicleNot Required

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Primary Responsibilities

RESPONSIBILITY DESCRIPTION
Form / Documentation CheckingManage a team of customer service managers in charge of the inbound channel and correspondence branches.
Providing excellent customer service and promoting customer centricity in the organization by improving customer service experience, engaging customers and facilitating organic growth.
Ownership of customers issues and ensure proactive resolutions of the same.
Set a clear mission of enhancing service quality and deploy strategies focused towards that mission by keeping ahead of industry’s developments and apply best practices to areas of improvement.
Develop service procedures, policies and standards.
Analysing MIS, enhance productivity and maintaining accurate records and document customer service actions and discussions.
Recruit, mentor and develop customer service resources and nurture an environment where they can excel through encouragement and empowerment.
Adherence to and manage the approved budget.
Maintaining an orderly workflow according to priorities.
Regulate resources and utilize assets to achieve qualitative and quantitative targets.
Enhancing service quality and the level of customer focus in the organization.
Leverage in-house synergies through collaboration with internal stakeholders.

Additional Responsibilities

  • Any other task assigned by senior to from time to time.
  • Excellent Communication Skills

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Disclaimer

The Requirement for All India Private Bank published in this Website is only for the immediate Information to the Examinees and does not to be a constitute to be a Legal Document. While all efforts have been made to make the Information available on this Website as Authentic as possible. We are not responsible for any Inadvertent Error that may have crept in the Requirement being published in this Website and for any loss to anybody or anything caused by any Shortcoming, Defect or Inaccuracy of the Information on this Website.

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